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Support Center

A management system that allows the Support team to route various types of tickets to the correct person, resource, or department to obtain the fastest resolution and the best solution for it.

Plant an App Internal
  • Create/Manage/Close a support ticket
    • Each customer who has an account on the platform will be able to create tickets
    • Each employee can assign tickets and answer to those tickets
    • All the tickets have owner, support agent, date created, status (waiting for customer, waiting for client, in progress, closed)
  • Email notifications
  • SMS notifications
Support Center on desktop

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