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IT

Incident Management / Service Desk / Support Center

Our Plant an App support solutions.

Company Plant an App

Applications

Private incidents

All tickets opened are private and only initiators and Supports Agents can interact
Files are secured at a ticket level

Easy to Use - Easy to Configure

With a structure of Category and Subcategories that can be adjusted by the support Team
SMS notification for system impaired incidents with configurable lists based on Categories and Subcategories
Document preview
Activity tracking and Change Log
Email notification on Status Changes or content update

Reporting and Filters

Ticket Time Tracking
Reminders for Licenses with SLA agreements
Status and Creation Date Filtering

Incident Management / Service Desk / Support Center on desktop

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The speed of low-code without compromising power & flexibility of custom coding.

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